Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund minus any shipping cost and restocking fee.
Standard roller skates can be returned or exchanged within 30 days of receipt. In order to be acceptable for refund or exchange, products must show no sign of use (in new condition) and must be returned in their original packaging. We cannot accept skates back that have been used.
The cost of return shipping is the customer responsibility.
Return shipping costs will be covered if the return is a result of our error (you received an incorrect or defective item, etc.)
Customers are responsible for the full shipping cost of any item returned to be exchanged for a different size.
If you need to return an item, please email us for a return authorization number. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within four weeks of shipping your package to the store, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Return Shipping Address
To return items for refund or exchange please ship items to our address with your order information. The cost of return shipping is the customer responsibility.
Ship to : TZZZ Roller Skates, 144 Athabasca Avenue, Hinton, AB, Canada, T7V 2A5
Orders that are cancelled after payment has been made will be refunded by the method paid less any service fees incurred. Store credit for the original charge can be applied as an alternative.
Gift certificates are not eligible for refund.
Clearance items can not be returned for refund.
Shipping time is approximately within 24 hours. Delivery will be found through tracking supplied when order ships. Refunds and cancellation after an order has been made will incur the service fee by the method the order was paid if we have already processed the payment.